INFO

HERE AT MARGOT MAI WE ARE ALWAYS HAPPY TO ANSWER ANY QUESTIONS REGARDING OUR PRODUCT, SHIPPING, OR ANYTHING ELSE YOU MIGHT NEED!

PLEASE EMAIL US AT: CONTACT@MARGOTMAI.COM

AUSTRALIA WIDE:

TO MAKE YOUR EXPERIENCE EVEN BETTER AND GIVE YOU THE MOST AFFORDABLE SHOPPING EXPERIENCE WE CAN, WE OFFER FREE SHIPPING TO ALL CUSTOMERS AUSTRALIA WIDE!

IF YOU ARE NEEDING YOUR PURCHASE FOR A PARTICULAR DATE OR EVENT, WE WOULD ENCOURAGE YOU TO CHOOSE THE EXPRESS SHIPPING OPTION (7.95 AUD) TO ENSURE IT ARRIVES TO YOU IN TIME, AS STANDARD SHIPPING MAY SOMETIMES EXPERIENCE MINOR DELAYS. 

INTERNATIONAL:

FOR ALL OUR CUSTOMERS IN THE REST OF THE WORLD, WE OFFER FREE SHIPPING FOR ALL ORDERS $100 AUD AND OVER!

FOR ALL STANDARD INTERNATIONAL ORDERS UNDER $100 AUD SHIPPING IS A FLAT RATE OF 29.95 AUD.

FOR ALL EXPRESS INTERNATIONAL ORDERS UNDER $100 AUD EXPRESS SHIPPING IS A FLAT RATE OF 45.95 AUD

IF YOUR ORDER IS OVER $100 AUD BUT YOU WISH TO HAVE YOUR ORDER SENT EXPRESS, SIMPLY EMAIL US TO NOTIFY US TO CHANGE YOUR PARCEL SHIPPING STATUS TO EXPRESS.

PLEASE ALLOW AT LEAST 48 - 72 HOURS AFTER PLACING YOUR ORDER FOR YOUR STANDARD SHIPPING ORDER TO BE PREPARED AND DISPATCHED.

NEED YOUR PURCHASE FOR A PARTICULAR EVENT OR DATE?WE WOULD RECOMMEND CHOOSING THE EXPRESS SHIPPING OPTION TO MAKE SURE YOUR ORDER ARRIVES IN TIME. 

ORDERS PLACED ON A FRIDAY AFTER 5PM MAY NOT BE DISPATCHED TILL THE MONDAY. 

SHIPPING TAKING PLACE OVER THE WEEKEND / PUBLIC HOLIDAYS MAY TAKE LONGER TO GET TO YOU.

 

IT'S OKAY, SOME THINGS JUST DON'T WORK OUT! THAT'S WHY WE ARE HAPPY TO EXCHANGE OR REFUND YOUR ORDER IF YOU ARE UNHAPPY WITH YOUR PURCHASE WITHIN A 14 DAY PERIOD. PLEASE EMAIL US, LETTING US KNOW WHAT WE CAN DO TO ASSIST YOU WITH THE REFUND OR EXCHANGE PROCESS & TO REQUEST A RETURNS FORM.

 

FOR HYGIENE REASONS EARRINGS CANNOT BE EXCHANGED OR REFUNDED UNLESS THEY ARE FOUND TO BE FAULTY. 

MARGOT MAI IS DEDICATED TO KEEPING YOUR PERSONAL DETAILS PRIVATE. ALL DETAILS AND INFORMATION ENTERED IN RELATION TO YOUR PURCHASE IS STRICTLY SECURE. OUR SITE USES COOKIES TO ALLOW YOU TO LOG INTO YOUR ACCOUNT AND ACCESS YOUR SHOPPING CART MORE EFFICIENTLY. THESE COOKIES ONLY LAST FOR THE TIME THAT YOU ARE ON OUR WEBSITE.